Navigating the Consumer Duty minefield

We recently held a breakfast event at 1 Moorgate Place in London, in partnership with InsTech & ICSR. Four months on from the new Consumer Duty rules coming into force, we discussed emerging themes and best practice for embedding the Duty into your business.

In a panel discussion, our Head of Financial Services Regulation, Rachel Hillier and Partner, Charlotte Gregory, looked at what insights could be gleaned from this period, what to expect from the FCA in the near future and how you can best prepare for the forthcoming regulatory changes.

Here’s a few thoughts from the event – watch the video to find out more.

I think that the FCA see Consumer Duty as a real, enduring cultural shift, not just a compliance exercise.
— Rachel Hillier, Head of Financial Services Regulation

The FCA want you to identify, assess, analyse and also stand behind your outcomes where you are saying, ‘yes, our products achieve good outcomes’.
— Charlotte Gregory, Financial Services Regulation Partner