Complaints
We are committed to providing a high standard of service. If something goes wrong, or if you are unhappy with any aspect of the service you have received, please tell us. This allows us to address the issue as quickly as possible.
Service complaints
If your concern relates to the service we have provided, we will handle it under our internal complaints procedure. If you are not satisfied with our final response, or if we do not resolve your complaint within the required timeframe, you may be able to refer your complaint to the Legal Ombudsman.
Download our Complaints Policy
Data protection complaints
If your complaint relates to how we have handled your personal data, we will review it under our data protection complaints procedure. If you remain dissatisfied with our response, you may be able to raise your concerns with the Information Commissioner’s Office.