Our client, a Welsh college, asked for guidance over allegations made by a current pupil on several different grounds. Here’s how our education team successfully defended the institution, resolved the complaint, and kept their reputation intact.
A current higher education student made allegations against the college, including breach of contract, failure to uphold standards, and disability discrimination.
This case was time-sensitive and required us to act quickly due to reputational risk for our client.
The complaints made by the student, and the threatened proceedings, spanned several areas of law, including student contract, consumer protection, equality, and negligence.
Our intimate knowledge of these legal areas and understanding of the pressure points was vital in resolving the dispute and preventing a spiral into full-blown litigation.
We were also mindful of keeping costs down, and managing risks from a time, practical, and reputational perspective.
Our involvement enabled the college to dictate the terms of the dispute rather than the other way around, resulting in an early and cost-effective resolution for the college.
With our assistance, the college achieved an appropriate financial settlement, which adequately compensated the student for their tuition fees without the risk of protracted proceedings and adverse publicity.
If you would like more information, you can get in touch with us directly via Trish D’Souza, our Education lead, firstname.lastname@example.org.